Assistance

The best support at all times

FOR RELATIVES:

-Full consulting and support service for relatives.

-Advice on the expected costs and current local regulations.

-Consultations and dealings with funeral homes.

-Obtaining the necessary authorisations and death certificates.

-Timely information on developments.

-Arranging the repatriation flight and forwarding transport details to the funeral director in the homeland.

-Transportation of baggage together with the deceased (where this is permitted by the flight operator).

FOR THE INSURED

-Announcement of death and transmission of available documents and information.

-Arrangements with relatives and dealing with local undertakers.

-Obtaining all the necessary documents and authorisations (including death certificate).

-Timely information on developments.

-Coordination of the entire process from the place of death to the place of burial.

-Financial arrangements with service providers and billing of travel insurance company.

Our top priority

Providing assistance is our top priority in handling the death of a loved one abroad. Specifically that includes, amongst others, attending to the bereaved in their mother tongue (German, English or French) striving at all times to provide the best support possible for each specific situation at a very difficult time.

Always available

In providing this assistance we aim to be there to help with any questions or wishes you may have. We can be contacted on our emergency telephone at any time to deal with emergencies outside business hours and on Sundays and public holidays.

For any queries please do not hesitate to contact us at:

Landline: 0034 928 27 88 01 (Mondays to Fridays 10am- 4pm CET).

Mobile: 0034 629 516 543 (Emergency service).

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